If the purchased file by GPLBase is unusable or not working properly and we also unable to help you then, in that case, you can get your money back. But if the downloaded plugin and theme is working properly then you will not get your money back. If you ask for a refund or open a PayPal dispute after receiving delivery, You will be banned permanently from GPLBase.
Refund is not possible in the below cases:
- If you purchased the wrong item mistakenly from us and the product(s) was sent/already downloaded by you.
- If you changed your mind about the item/subscription.
- The product was bought by your family friend or 3rd person from your PayPal account which he/she had legal access.
- If you don’t have knowledge about installing the downloaded product.
- If the product displays a warning message of “enter a license key for activation”.
- If the product is incompatible with your WordPress version, Theme/Plugin or web hosting server configuration.
- If you did not able to get technical support on GPLBase
- The product does not has the functionality as you want.
- If you broke your website when installing the product
- You refused provide login credentials to our support staff to your website to investigate our product you are having issue with.
- There is no “trial” or “grace period” after purchasing any product. All sales are final and there is no way get return.
As we are partnered with several GPL Stores, we can assure you of the best possible 24×7 access to our website, sometimes downtime may happen. If you have any issue regarding Installing the products or setup the plugin or theme then you can contact us but our services will be paid.